Grievance Redressal

Last updated: 12 November 2026

In line with the Information Technology Act, 2000 and rules under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer.

Grievance Officer

How to raise a complaint

Email the Grievance Officer with your name, registered email or phone, the listing or payment involved, and a short description of the issue.

Timelines

• We acknowledge complaints within 48 hours.
• We aim to resolve complaints within 15 days of receipt (or sooner where the law requires).

You can also report a listing directly from its property page using the report option.